Make the start feel supported
Build useful touchpoints into the welcome experience so new members know what to do next.
ONBOARDING, ENGAGEMENT & RETENTION
Help more members find their rhythm.
Give new, active and disengaged members practical reasons to participate, build a routine and stay connected with your club.
For clubs looking to strengthen their welcome experience, participation and member connection.
THE PLAN IN PRACTICE
A practical system your team can run.
Create a reason to participate
Use a relevant challenge, training journal or bring-a-friend campaign to encourage activity.
Keep the connection going
Support staff conversations and re-engagement activity when member participation drops.
BUILT AROUND YOUR CLUB
What we put
in place.
- New-member activation and engagement plan
- Challenge and training-journal options
- Member communications and campaign creative
- Bring-a-friend and participation ideas
- Staff prompts and re-engagement guidance
Your proposal confirms the scope, materials and support included.
HOW IT CAN WORK
A challenge with a role in the member journey
A 14-day, 30/30 or six-week challenge can support getting started, bringing a friend or returning to regular training. The offer and staff activity are built around the audience and purpose.
A clear offer.
A prepared team.
A useful next step.
A prepared team.
A useful next step.
We agree the campaign format and staff responsibilities around your club’s resources and member needs.
Let’s find the right starting point.
Start with your club, your goals and the team who will bring the plan to life.